We are changing the language used when referencing ticket expiry and making some other improvements to information displayed on a customer’s tickets.

To make it clearer to customers that tickets need to be used before a certain date we are adding ‘Use before’ dates to tickets in their list of purchased tickets.

We are now adding the option for evening tickets to be offered to myTrip users.

We are implementing a change to make live departure boards on websites more accessible to a wider range of people (i.e. those with cognitive disabilities and screen reader users).

We are now tracking external link clicks on operator websites in Google Analytics, so that you can see how many users are clicking through to external websites.

We are providing a link to navigate directly from a ticket on the website to the same ticket inside the myTrip app.

App users can now update their email addresses or delete their accounts. This gives customers more control over their personal account details.

To direct myTrip.today visitors to the operators and tickets available in the app, we now display all tickets that are available for sale on the myTrip.today website.

To ensure myTrip websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites.

To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly.

To assist myTrip users and quickly resolve common support queries, we now link to the myTrip Knowledge Base directly from the app.

We're making a change to Timetable pages for myTrip websites. These will now show the “Detail” field in page headers, as well as the “Description”.

To improve the reliability and speed of scanning a ticket, we have improved the screen behaviour when displaying a ticket on mobile devices. This will ensure that the device is ready to be scanned when required.

To enable operator staff to more easily spot and resolve data issues from vehicle monitoring feeds, we now display all vehicle activity sent from SIRI-VM feeds in Passenger Cloud.

Continuing our commitment to ensuring passengers have the most accurate real time information when travelling, we are implementing support for two methods of cancelling visits in real time stop monitoring feeds for departure boards only.

As we continue to learn more about the operators using myTrip and the services they run, we will be changing the end of service time for tickets on myTrip from 4.30 a.m. to 3.00 a.m.

To help myTrip users discover the operators serving their local area, their device's location will be used to reorder the Mobile Tickets operator list.

myTrip users will now be redirected directly to the Redeem Voucher page when clicking on a gifted ticket link.

To maintain performance in users' browsers, we’ve made changes to the Fleet List map.

To help users more easily find a ticket on operator websites, the coverage filter in the mobile tickets listing will now be grouped into 3 types.