Initial support for cancellations via SIRI-SM feeds for departure boards

Please note: this applies to myTrip website customers only. If you are interested in a myTrip website, please contact [email protected]

Continuing our commitment to ensuring users have the most accurate real time information when travelling, we are implementing support for two methods of cancelling visits in real time stop monitoring feeds for departure boards only.

Implementing these methods will give users greater confidence that information is accurate.

The following methods will cause visits to no longer appear in departure boards:

• If the MonitoredCall->DepartureStatus field equals “cancelled”

• If a MonitoredStopVisitCancellation element is included in the StopMonitoringDelivery, and the ItemRef matches the ItemIdentifier on a MonitoredStopVisit

If you’re expecting visits to be removed from departure boards via SIRI cancellations but they’re still showing, then please confirm with the supplier that either of the above methods are set up for your SIRI-SM feed.

We are continuing our research into utilising and interpreting various data sources in this area and have future improvements planned within our RTI road map

This change will take on place on January 4th 2022. As always, we welcome your feedback or questions.