Customer Support now enabled for myTrip in Passenger Cloud

We’ve enabled the Customer Support section of Passenger Cloud for myTrip. This is where you can find and manage customers who have purchased at least one ticket from you. 

Search using a customer’s email address and you’ll be able to view all of their tickets and associated payments, including details about when they were purchased. This includes both a customer’s active and inactive tickets in the myTrip app. Active tickets are tickets that are currently in use by a customer and inactive tickets are tickets ready to be used. 

A customer’s tickets shown in the Customer Support section of Passenger Cloud

From the Payments menu, you can now issue a refund for a purchased ticket. This will return the funds to the customer and remove the ticket from the customer’s device.

A customer’s ticket payments shown in the Customer Support section of Passenger Cloud

If you have any questions at all, please get in touch via our Help Desk.