We’ve enabled the Customer Support section of Passenger Cloud for myTrip. This is where you can find and manage customers who have purchased at least one ticket from you.
Search using a customer’s email address and you’ll be able to view all of their tickets and associated payments, including details about when they were purchased. This includes both a customer’s active and inactive tickets in the myTrip app. Active tickets are tickets that are currently in use by a customer and inactive tickets are tickets ready to be used.
A customer’s tickets shown in the Customer Support section of Passenger Cloud
From the Payments menu, you can now issue a refund for a purchased ticket. This will return the funds to the customer and remove the ticket from the customer’s device.
A customer’s ticket payments shown in the Customer Support section of Passenger Cloud
If you have any questions at all, please get in touch via our Help Desk.