View and refund gifted ticket purchases

We recently enabled the Customer support section of Passenger Cloud for myTrip operators. This allowed you to find and manage customers who have purchased at least one ticket. This section has now been expanded to manage gifted tickets purchased by users.

From the “Gift codes” menu, you can view a list of tickets the user has purchased as gifts. The listing will show general details of the ticket, including the recipient and whether it has been claimed.

When viewing the gifted ticket details, customer support staff that have the “Finance agent” or “Customer support supervisor“ role will have the ability to refund the payment for the ticket. This will also prevent the ticket from being claimed if it has not been already.

If a gifted ticket has already been claimed, you can see who claimed it and view the ticket details. Tickets that are claimed can still be refunded, but the ticket will not automatically be disabled.

If you have any questions at all, please get in touch.